Welcome to Softorino Support

Softorino General Questions

• What is Softorino refund policy?
• What are the discounts/upgrades for the customers?
• How do I extend the trial period?
• Is it possible to transfer a lifetime license to the new laptop?
• Softorino Security and Privacy

WALTR 2 for Windows

• The device hasn't been detected, why is this happening?
• I drop the files but WALTR 2 does not react.
• How can I delete ringtones I transferred to my iPhone with WALTR 2 Win?
• I see the "Transfer Canceled" error. What is going on?
• I can see the green checkmark within WALTR 2, but the file is not there on my device. Where is it?
• I couldn't activate the app due to the license activation error.
• File(s) doesn't work after the transfer.
• The artworks of the transferred files are incorrect. How to fix?
• View all articles in “WALTR 2 for Windows”

SYC 2 for Mac

• SYC 2 won't download the queue -> Convert and Transfer and nothing happens.
• Q: Why are the thumbnails displayed incorrectly?
• Q: Why can’t I connect my iOS device via WiFi (Mac)?
• SYC 2 hangs on analyzing (Mac).
• The video has downloaded, but it is 0kb, I can’t open it! What’s happening?
• iOS device is not detected via USB (Mac) :(
• Can't download 4k video in 2160p, why is that?

iOS issues

• I started getting spam messages in my Calendar app. What should I do?
• I dropped my IPhone X while charging. It got really hot over the next three hours. So I tried turning it off an on again. And its stuck in a booting loop.
• Any way to mute the camera shutter sound on iPhone XR? Lowering the volume and switching it to silent has no effect.
• I have a problem with the video file (MOV) on iPhone 6 which I want to edit (needs MP4). I tried to convert it online but its too big and couldn't convert it.
• My iPhone 7 contracted loop disease today. All audio functions completely gone. Within last hour wifi has stopped working. How to fix this?
• Do I have to sign up again with the app when I get a new iPhone or switch over to use the app on my iPad?
• Does Sign in with Apple work on my Apple Watch / Apple TV / Mac?
• How does Sign in with Apple offer two-factor authentication?
• View all articles in “iOS issues”

WALTR 2 for Mac

• It seems that my device isn't seen by my MacBook, what should I do?
• Files end up without any artworks attached, how should I fix it?
• How can I delete ringtones I transferred to my iPhone with WALTR 2 Mac?
• I transferred a ringtone with WALTR 2, but it landed in the Music app, instead of the Ringtones. Why?
• Why can't I add a song to a playlist on my iPhone?

Folder Colorizer 2

• How do I use FC 2 on my PC?

SYC 2 for Windows

• Why isn't my iOS device detected via the USB cable? (Windows 10)
• My iOS device is not detected via WiFi. Why? (Windows 10)