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Welcome to Softorino Support
Find answers from the developers of Softorino apps.
Softorino General Questions
What is Softorino refund policy?
What are the discounts/upgrades for the customers?
How do I extend the trial period?
Is it possible to transfer a lifetime license to the new laptop?
Softorino Security and Privacy
I lost my activation key. What should I do?
How to reset my license key?
Tech requirements for WALTR PRO (minimum OS supported)
Will WALTR PRO work with NVDA screen-reader or jaws screen-reader?
How to transfer photos/pictures to iOS/iPadOS device?
List of alternative (non-native Apple apps), which are able to accept files using WALTR PRO.
Do I need to uninstall WALTR 2 before I download WALTR PRO?
I need to remove duplicates from my iOS device. Can I do this with WALTR PRO?
Where to find transferred files ( e.g. how do I import audiobooks?). I don't want them in music, but the books app. Can WALTR PRO do this?
Does WALTR PRO supports transferring files from iOS device to PC/laptop or another iOS device?
View all articles in “WALTR PRO”
WALTR 2 for Windows
The device hasn't been detected, why is this happening?
I drop the files but WALTR 2 does not react.
How can I delete ringtones I transferred to my iPhone with WALTR 2 Win?
I see the "Transfer Canceled" error. What is going on?
I can see the green checkmark within WALTR 2, but the file is not there on my device. Where is it?
I couldn't activate the app due to the license activation error.
File(s) doesn't work after the transfer.
The artworks of the transferred files are incorrect. How to fix?
View all articles in “WALTR 2 for Windows”
WALTR 2 for Mac
It seems that my device isn't seen by my MacBook, what should I do?
Files end up without any artworks attached, how should I fix it?
How can I delete ringtones I transferred to my iPhone with WALTR 2 Mac?
I transferred a ringtone with WALTR 2, but it landed in the Music app, instead of the Ringtones. Why?
Why can't I add a song to a playlist on my iPhone?
SYC 2 for Mac
SYC 2 won't download the queue -> Convert and Transfer and nothing happens.
Q: Why are the thumbnails displayed incorrectly?
Q: Why can’t I connect my iOS device via WiFi (Mac)?
SYC 2 hangs on analyzing (Mac).
The video has downloaded, but it is 0kb, I can’t open it! What’s happening?
iOS device is not detected via USB (Mac) :(
Can't download 4k video in 2160p, why is that?
SYC 2 for Windows
Why isn't my iOS device detected via the USB cable? (Windows 10)
My iOS device is not detected via WiFi. Why? (Windows 10)
I started getting spam messages in my Calendar app. What should I do?
I dropped my IPhone X while charging. It got really hot over the next three hours. So I tried turning it off an on again. And its stuck in a booting loop.
Any way to mute the camera shutter sound on iPhone XR? Lowering the volume and switching it to silent has no effect.
I have a problem with the video file (MOV) on iPhone 6 which I want to edit (needs MP4). I tried to convert it online but its too big and couldn't convert it.
My iPhone 7 contracted loop disease today. All audio functions completely gone. Within last hour wifi has stopped working. How to fix this?
Do I have to sign up again with the app when I get a new iPhone or switch over to use the app on my iPad?
Does Sign in with Apple work on my Apple Watch / Apple TV / Mac?
How does Sign in with Apple offer two-factor authentication?
View all articles in “iOS issues”
Folder Colorizer 2
How do I use FC 2 on my PC?