Sometimes this may happen because your device is not yet paired correctly with that Mac.

  1. Connect your iPhone/iPad/iPod to your Mac via a USB cable.
  2. Open iTunes (or Finder) & make sure your device is set up properly.
  3. On your iPhone/iPad/iPod tap “Trust”.

If the issue persists:

  1. Uninstall WALTR 2 completely using the free AppCleaner app.
  2. After that, download and install WALTR 2.
  3. Check if the app recognizes your device. In case it doesn’t, reach out to our genius support team.