Sometimes this may happen because your device is not yet paired correctly with that Mac.
- Connect your iPhone/iPad/iPod to your Mac via a USB cable.
- Open iTunes (or Finder) & make sure your device is set up properly.
- On your iPhone/iPad/iPod tap “Trust”.
If the issue persists:
- Uninstall WALTR 2 completely using the free AppCleaner app.
- After that, download and install WALTR 2.
- Check if the app recognizes your device. In case it doesn’t, reach out to our genius support team.