In case SYC 2 won’t get any further than the ‘Analyzing’ stage, you should definitely get in touch with Softorino Support Team. Please drop a message at support@softorino.app or leave us a voicemail at 1-805-253-2610 (make sure to spell your current email address).

Even though this is an issue that our support agents should handle, there are still a few common reasons why this might be happening. Make sure that the listed below is not one of your cases:

  • You are trying to download a private video. Note that SYC 2 can only download videos from public links;
  • You are pasting a link from an unsupported website. There is a vast range of websites that SYC 2 supports. To see the complete list, please click and hold the ’More’ button above the search bar in the app;
  • The video takes longer to process. Please note that longer videos take a bit more time to be analyzed.

If you contact our support team regarding this issue, please make sure to provide the corresponding URL links to the videos that won’t download.

Thanks!