First of all, you need to know what kind of SIM-card is used in your device: eSIM or nano-SIM.
If you don't see your eSIM plan
- Configure your cellular plan with eSIM.
- Open Control Center and see if both of your carriers appear in the status bar.
- Make sure there are no service outages in your area and your carriers support coverage.
- We recommend you also check if your cellular plans are set up, ready to use, and don’t have a billing-related blockage.
If you don't see your nano-SIM plan
Make sure that your nano-SIM card is put properly in the SIM tray:
- Remove the SIM tray and inspect the SIM cards for signs of corrosion or damage.
- Remove your SIM card from the SIM tray, and put the SIM card back.
- Make sure that you close the SIM tray properly. It shouldn't be loose.
- Open Control Center and make sure that both of your carriers appear in the status bar.
If the nano-SIM card still doesn't work, doesn't fit or is bent or damaged, or if you see "Card is not compatible with LTE" on your iPhone, contact your carrier for a nano-SIM card reissue.