Hi friend! 👋

If you're experiencing issues with thumbnails displayed incorrectly in SYC, we're here to help you troubleshoot the problem. There are a couple of possible scenarios that could be causing this issue. Let's take a look:

ISSUE 1: the video/audio has incorrect cover art after downloading with SYC

What could be causing the problem:

  • The video/audio under the link has an incorrect name. As SYC 2 gets the artworks directly from public sources (iTunes, Spotify, etc.), it is crucial to name your files correctly. If you want to download a music video, for example, make sure to choose the one that is named the same as in the official album of that artist.
  • The cover art for one file gets substituted by the cover art of a different one. It happens, as the files downloaded with SYC get messed up in the device's library.

ISSUE 2: all the downloaded files have grayed out cover arts

In this case, we recommend you get in touch with our customer support team here and describe your issue. Please make sure to specify the following details:

1. Your Windows version.

2. The exact device you download files to and the iOS running on it.

3. Provide the URL link to the video that has caused you the trouble.

Let us know if you encounter any above-mentioned issues.

Still got a question? 🤚

If you have any further questions or concerns, please don't hesitate to contact us using the chat icon in the bottom-right corner of your screen. Our support team is available 24/7 to help you out.

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