👣 Step 1 — Locate Your Purchase Email

All Softorino licenses are managed through FastSpring.

🔍 Search your inbox for: — “Your Softorino receipt”
— “Thanks for your purchase”
— Or anything from @fastspring.com

These emails include a Manage Your Order or Subscription Settings link.

🔒 Step 2 — Cancel Through FastSpring

To cancel your subscription:

  1. Open your FastSpring confirmation email

  2. Click the “Manage Your Order” link

  3. Log in using your email address

  4. Select the subscription you want to cancel

  5. Click “Cancel Subscription”

That’s it — your subscription will not renew, and you’ll retain access until the end of the billing period.

Need direct access? Manage your FastSpring subscriptions here:
👉 https://fastspring.com/consumer-support/

📦 Canceling Specific Products

🔹 Universal License

To stop Universal License renewal, follow the steps above to cancel your FastSpring subscription.
This will stop future charges and deactivate all included Softorino apps (WALTR PRO, SYC PRO, etc.).

🔹 WALTR PRO or SYC2 Only

If you purchased apps individually, each has its own subscription entry.
Repeat the same FastSpring cancellation steps for each product as needed.

💰 Requesting a Refund

Softorino offers a 30-day money-back guarantee.

If you’re eligible and within that window, use our refund request form:
👉 Request a Refund

Refunds typically take 3–5 business days to appear in your account.

❓ FAQ

⏳ Will I be charged again after canceling?

No. Once canceled, your subscription won't renew.
You can continue using the app until your current billing period ends.

🧠 I lost the email—what now?

Contact our support team with your full name and (if possible) the email used during purchase:
📩 support@softorino.com

🔁 Can I resubscribe later?

Yes. You can purchase a new license anytime from Softorino.com