🧩 Common WALTR PRO Issues (and How to Fix Them)

📱 WALTR PRO Not Detecting iPhone or iPad

This is usually a connection or driver issue. Here’s what to try:

  1. Reconnect your device via USB

  2. Use a different USB cable or port

  3. Unlock your iPhone and tap “Trust This Computer”

  4. Restart your iPhone and computer

  5. On Windows: make sure Apple Mobile Device Support is installed

Still stuck? Try this:
👉 WALTR PRO: Device Not Detected – Fix Guide

🔑 Activation or License Problems

If you’re seeing errors like “Couldn’t verify subscription”, or WALTR PRO won’t activate:

— Restart the app and try again
— Disable any VPN or firewall temporarily
— On Windows: delete old license files from
C:\ProgramData\Softorino\WALTR PRO
— Re-activate your license email here:
👉 https://softorino.com/submanager

More help here:
👉 Fix WALTR PRO Activation Issues

🎵 Files Not Showing Up on iPhone

If your music, videos, or books aren't appearing after transfer:

— Make sure you’re dropping files in supported formats (e.g. MP3, M4A, MP4)
— Check the correct native app (Music, TV, Books, etc.)
— Reconnect your device and try again
— Make sure your iPhone has enough storage

Need help with formats?
👉 Supported File Types in WALTR PRO

📩 How to Contact Softorino Customer Service

If nothing’s working, or you need personal help — our team’s here for you.

✉️ Email Support

📬 Send a message to: support@softorino.app
Please include:
— Your device info (Mac/Windows, iOS version)
— Description of the issue
— Any screenshots or error messages

❓ FAQ

🧠 Is WALTR PRO compatible with all iPhones?

Yes — including iPhone 16 & 16 Pro.
Just make sure you're using the latest WALTR PRO version.

🌐 Does it work over Wi-Fi?

Yes! After the first USB connection, WALTR PRO supports wireless transfers.

💾 Can I use it without iTunes?

Yes — WALTR PRO does not require iTunes at all.